CASABLANCA hotelsoftware GmbH - Booking.com - Outage impacting Reservations API – Incident details

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Booking.com - Outage impacting Reservations API

Resolved
Partial outage
Started 4 months agoLasted about 6 hours

Affected

OTA Channel Connections

Partial outage from 10:20 AM to 4:09 PM

Booking.com

Partial outage from 10:20 AM to 4:09 PM

Updates
  • Resolved
    Resolved

    Message from Booking.com:

    "Dear partner,

    We would like to report that the outage we were experiencing has now been resolved.

    The outage started at 2025-08-12, 10:20:41 AM UTC and was resolved at 2025-08-12, 04:09:49 PM UTC.

    All services are now back up and reservations should now be communicated normally. We will take any actions necessary to mitigate impact caused by the outage."

  • Investigating
    Investigating

    Message from Booking.com:

    "We are currently experiencing an outage that is affecting our Reservations API service.

    This issue first appeared at 2025-08-12, 10:20:30 AM UTC.

    We are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation shortly.

    As an immediate mitigation, we will apply a global hold to make sure that reservations will not timeout during this outage. We will stop the hold once the outage is over."